Return policy – bigbyartey

At Bigbyartey, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a flexible refund policy to make the process easy for you.

Eligibility for Refunds

Items must be returned within 14 days of receiving your order.
Items must be unused, unwashed, and in their original condition with tags and packaging intact.
We do not accept returns for final sale items, gift cards, or personalized products unless they arrive damaged or defective.

Refund Process

Initiate a Return: Contact our customer service team with your order details and reason for return.
Return the Item: Once your return request is approved, you will receive instructions on where to send your item.
Refund Issuance: After inspecting the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Return Shipping Costs

If the return is due to our error (e.g., defective, incorrect item), we will cover the return shipping cost.
If the return is due to personal preference or a change of mind, the customer is responsible for return shipping fees.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos as proof. We will arrange for a replacement or a full refund.

Late or Missing Refunds

Refunds are processed within 5-7 business days after receiving the returned item.
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

For any questions or assistance regarding our shipping and refund policies, feel free to reach out to our customer support team.

Bigbyartey – Customer Satisfaction is Our Priority.